Health

How nurse advocates are helping to ease the prior authorization process

How nurse advocates are helping to ease the prior authorization process Mary’s* vacation to Mexico turned into an emergency when a bad fall knocked four of her front teeth loose and left her with a concussion. In the days that followed — during intense efforts to reset and save her teeth — Mary got news that a...

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Providing direct support to help refugees navigate the health care system

Providing direct support to help refugees navigate the health care system Espoir Kimaze, his mother and seven siblings moved from Uganda to Syracuse, New York in 2019. When the family arrived in the United States, they needed help navigating their new life – everything from learning how to grocery shop to setting up...

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A simplified approach to helping members find quality, cost-efficient care

A simplified approach to helping members find quality, cost-efficient care When it comes to selecting a safe vehicle, a new phone or a meal at a restaurant, a good rating may make all the difference. But when it comes to choosing a health care provider, it may be more difficult to decide how to make an informed choice. To...

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