UnitedHealthcare

One man’s journey to hip replacement shows the importance of prior authorization

One man’s journey to hip replacement shows the importance of prior authorization After dealing with knee pain and stiffness for far too long, Mark was ready for surgical intervention. He was all set with a surgery date and made travel arrangements for the procedure. But the week of his total knee replacement, he learned the...

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How nurse advocates are helping to ease the prior authorization process

How nurse advocates are helping to ease the prior authorization process Mary’s* vacation to Mexico turned into an emergency when a bad fall knocked four of her front teeth loose and left her with a concussion. In the days that followed — during intense efforts to reset and save her teeth — Mary got news that a...

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Providing direct support to help refugees navigate the health care system

Providing direct support to help refugees navigate the health care system Espoir Kimaze, his mother and seven siblings moved from Uganda to Syracuse, New York in 2019. When the family arrived in the United States, they needed help navigating their new life – everything from learning how to grocery shop to setting up...

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